tkgme Privacy Policy
Your personal information is completely safe with us. Find out in detail how tkgme collects, stores, and uses your information in this policy.
Privacy Policy — Introduction
Overview and Scope of the Policy
tkgme ("we", "our", or "platform") is an online betting and casino service provider in Bangladesh. We are committed to protecting the privacy of our users' ("you" or "member") personal information.
This Privacy Policy describes what types of information tkgme collects, why it is collected, how it is used, and in what circumstances it may be shared with third parties. By browsing our website or registering an account, you consent to the terms of this policy.
If you have any questions after reading this policy, please contact our support team: [email protected]
Types of Information Collected
tkgme may collect the following types of information:
- Personal Identity Information: Name, date of birth, national identity card number (where applicable).
- Contact Information: Email address, mobile number.
- Financial Information: Records of transactions made through bKash, Nagad, Rocket, or Upay (full account numbers are not stored).
- Technical Information: IP address, browser type, device information, cookie data.
- Usage Information: Your activity on the platform, betting history, gaming experience.
- Communication Records: Conversations with the support team via live chat or email.
Information Collection and Use
How Information Is Collected
We collect information in the following ways:
- Directly from you: Through account registration forms, identity verification processes, deposit and withdrawal forms, and support chat.
- Automatically: Through cookies, web beacons, log files, and similar technologies when you use our platform.
- From payment processors: Limited transaction-related information is received when verifying transactions through bKash, Nagad, Rocket, and Upay.
- From identity verification services: We may use trusted third-party verification services to prevent fraud and ensure responsible gaming.
Purpose of Using Information
tkgme uses your information for the following purposes:
| Purpose | Explanation |
|---|---|
| Account Management | To create, verify, and maintain your account. |
| Service Delivery | To process bets, games, deposits, and withdrawals. |
| Security and Fraud Prevention | To identify suspicious activity and keep accounts secure. |
| Responsible Gaming | To identify risky gaming behavior and provide support. |
| Customer Service | To provide assistance via live chat and email. |
| Legal Obligations | To comply with applicable laws and regulations. |
| Platform Improvement | To analyze and improve the user experience. |
Cookies and Tracking Technologies
Cookie Usage Policy
Cookies are small text files stored on your device. tkgme uses the following types of cookies:
- Essential Cookies: Required for the basic functionality of the platform. Without these, the site will not work properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help monitor and improve the performance of the platform.
- Security Cookies: For session security and fraud prevention.
Information Sharing and Disclosure
Sharing Information with Third Parties
tkgme does not sell or rent your personal information. However, certain information may be shared in the following circumstances:
- Payment Processors: Only the information necessary to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
- Identity Verification Services: With trusted verification providers for account verification and KYC processes.
- Technology Partners: IT service providers who assist in operating the platform and who work under strict confidentiality agreements.
- Legal Authorities: Necessary information may be provided to relevant authorities in the case of a court order or legal obligation.
- Fraud Prevention: With relevant authorities when required to investigate criminal activity.
Necessary agreements and security measures are maintained to protect all information shared with third parties.
International Data Transfers
Our servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country. Data transfers are kept secure using SSL encryption and other security technologies.
Data Security Measures
Technical Security
tkgme uses industry-standard security technologies to keep your information safe:
- SSL/TLS encryption — for all data transfers
- Database encryption — for stored sensitive information
- Firewall and intrusion detection systems
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
Organizational Security
Alongside technology, we also ensure data protection at the organizational level:
- Only authorized staff can access personal information
- Staff receive regular privacy and security training
- Strict confidentiality agreements are maintained with third parties
- A rapid response plan is in place in the event of a data breach
- A minimum data collection policy is followed
Data Retention Period
tkgme retains your information only for as long as necessary:
- Active Account: All necessary information is retained for as long as the account remains active.
- After Account Closure: Certain information may be retained for up to 5 years due to legal and regulatory obligations.
- Transaction Records: Financial transaction information is retained in accordance with legal requirements.
- Marketing Information: Deleted as soon as possible from the date you withdraw your consent.
Your Rights and Controls
Your Rights Regarding Your Information
As a tkgme member, you have the following rights:
The right to know what information we hold about you and to receive a copy.
The right to request correction of any inaccuracies in your information.
The right to request deletion of your information in certain circumstances (subject to legal obligations).
The right to object to marketing or certain types of processing.
The right to request your information in a portable format.
The right to request a temporary restriction on the processing of your information in certain circumstances.
Special Provisions and Consent
Prohibition on Collecting Information from Minors
tkgme is for persons aged 21 and over only. We do not knowingly collect personal information from minors. If we find evidence that a person opened an account under the age of 21, that account will be closed, all information will be deleted, and no funds will be refunded.
Marketing Communications and Consent
With your consent, we may send you promotional offers, bonus updates, and news by email. Every marketing email will include an unsubscribe link. You can stop marketing communications at any time by contacting us at [email protected].
Even if you opt out of marketing, essential account-related messages (transaction confirmations, security alerts) will continue to be sent.
Notice Regarding Third-Party Links
Our platform may contain links to third-party sites (sites of game providers such as Pragmatic Play, Evolution Gaming, Spribe, etc.). These sites have their own privacy policies and tkgme is not responsible for them. We recommend reading the privacy policy of any third-party site before visiting it.
Policy Changes and Contact
Privacy Policy Updates
tkgme may update this privacy policy from time to time. For significant changes, we will:
- Send a notice to your registered email.
- Display a notification on the platform.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after the updated policy is published will be taken as your acceptance of the changes. If you do not agree to the changes, please request account closure.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali is available.
- Response Time: Usually within 1-3 business days.
We take your privacy concerns seriously and try to resolve them as quickly as possible.
Your information we are committed to keeping secure
At tkgme, your privacy gets the highest priority. If you have any questions, our 24/7 support team is always ready.
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